Job Description
The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to‑day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPIs and insurance metrics are met. They coach and empower each team member’s performance and success in their individual roles and promote the highest quality standards of professionalism in serving all customers.
Key Job Responsibilities
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Prepare and manage the annual and monthly operating budget of the collision center.
- Forecast, target and track monthly sales, profit and expense objectives.
- Deliver formal annual and informal monthly performance reviews.
- Monitor and maintain all accounts payable and accounts receivable relating to the Collision Center.
- Maintain a clean and organized repair facility at all times.
- Monitor all maintenance required for all shop equipment, including the paint booth.
- Provide training for all staff as necessary.
- Ensure all staff wear proper safety gear and adhere to dress code.
- Open and close the facility daily as per established procedures.
- Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
- Manage all estimates to ensure labor mix is within established standards and manage store capacity.
- Lead and manage all repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings.
- Attend training, information sessions and workshops recommended by Senior Leadership Team.
- Store CSI performance review and follow up within 24 hours.
Education and/or Experience Required
- Post‑Secondary Education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
Required Skills/Abilities
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Communicate clearly both verbally and in writing.
- Ability to motivate others utilizing effective coaching tools and management skills.
EEO Commitment
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Compensation
$67,000 - $96,000 / Year
Compensation is commensurate with skill, education and experience.
This position may also be eligible for bonus opportunities tied to individual or business initiatives.
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short‑Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non‑Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
- Voluntary Daily Pay option available
AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
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