Responsibilities
- Meet or exceed location revenue goals and other KPIs
- Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
- Labor assignment and production management
- Teammate support
- Monitor and attain production goals and standards
- Complete shop payroll and staffing in a timely manner
- Manage daily production flow
- Write DRP complaint estimates (as needed)
- Team acquisition, coaching and development
Requirements
- Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
- Aptitude in decision-making and problem solving
- Ability to lead and work collaboratively with others to meet shared objectives
- Demonstrated ability to meet deadlines and achieve successful results
- Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
- Proficient with Computers and other technology
- Valid driver’s license required
Core Competencies
Demonstrates expertise in managing shop operations within the collision industry, focusing on revenue goals, production efficiency, and team development. Proficient in utilizing estimating software and leading teams to achieve high-quality results.
Certifications & Qualifications
- Valid Driver’s License