COLLISION CENTER OFFICE ASSISTANT/RECEPTIONIST

Collision Center Office Assistant/ReceptionistThe Collision Center Office Assistant/Receptionist at Commonwealth Motors in Lawrence, Massachusetts is a full-time hourly position in the auto industry. This individual contributor role is responsible for providing excellent customer service to our valued customers and assisting with administrative tasks in our Collision Center office. The ideal candidate will have exceptional communication skills, attention to detail, and a passion for delivering top-notch customer care.Compensation & Benefits: This position offers competitive hourly pay and a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional development and advancement within the company.Responsibilities:Greet customers in a friendly and professional manner and direct them to the appropriate department or staff memberAnswer incoming phone calls and direct them to the appropriate parties or take detailed messagesSchedule appointments for customers and ensure all necessary information is collected and accurately recordedMaintain an organized and clean work area in the reception and waiting areasAssist with general administrative tasks such as filing, data entry, and maintaining office suppliesCommunicate with technicians and customers to provide updates on repairs and answer any questions or concernsHandle customer inquiries and complaints in a prompt and professional manner, escalating to management when necessaryFollow company policies and procedures to ensure a positive customer experience at all timesCollaborate with other departments to ensure smooth and efficient operations in the Collision CenterAdhere to all safety protocols and maintain a safe and clean work environmentRequirements:High school diploma or equivalent required; some college coursework preferredPrevious experience in a customer service role, preferably in the automotive industryExcellent interpersonal and communication skillsStrong organizational and multitasking abilitiesProficient in Microsoft Office and other relevant softwareMust be able to work in a fast-paced environment and handle multiple tasks at onceAbility to work well in a team and independentlyWilling to work flexible hours, including evenings and weekends, as neededBilingual (English/Spanish) skills preferred, but not requiredEEOC Statement: Commonwealth Motors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.