• Provide an exceptional and successful customer experience
• Lead and maintain the day-to-day operation of the Store
• Ensure consistent execution of WOW (Wow Operating Way) plan
• Prepare and manage the annual and monthly operating budget
• Forecast, target and track monthly sales, profit and expense objectives
• Deliver formal annual performance reviews and informal monthly performance reviews
• Monitor and maintain all A/P and A/R relating to the Collision Center
• Maintain a clean and organized repair facility at all times
• Monitor all maintenance required for all shop equipment
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code
• Open and close the facility daily as per established procedures
• Conduct or coordinate daily production meetings/walks
• Manage all estimates to ensure labor mix is within established standards
• Manage store capacity
• Lead and manage all repair facility personnel
• Facilitate monthly Health & Safety and staff meetings
• Attend monthly managers meetings
• Attend training, information sessions and workshops recommended by Senior Leadership Team
• Store CSI performance review and follow up within 24 hours
Requirements
- Post-Secondary Education or equivalent
- Proven leadership experience in a collision repair environment or similar role
- Attention to detail and a high degree of accuracy
- Ability to consistently demonstrate a successful client experience
- Communicate clearly both verbally and in writing
- Ability to motivate others utilizing effective coaching tools and management skills
ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- Budget Preparation
- Sales Forecasting
- Performance Reviews
- A/P and A/R Management
- Repair Facility Maintenance
- Labor Mix Management
- Safety Compliance
Soft Skills
- Attention to Detail
- Effective Communication
- Motivational Skills
Certifications & Qualifications
- Post-Secondary Education