Managing delinquent accounts, the full-time Collections Support Recovery Agent will communicate with customers to negotiate payments, resolve account issues, and utilize various systems and tools to achieve collection goals in a remote environment. Key responsibilities Conduct inbound and outbound collection calls to negotiate payments and resolve delinquent account balances Utilize skip tracing resources and multiple systems to reach decision makers and manage various portfolios Document accounts appropriately and participate in special projects as required Required qualifications High School Diploma with 1-2 years of experience in a related field At least one year of customer support experience in the transportation industry Basic knowledge of accounting and skip tracing Proficient in using Google Sheets and other computer applications Ability to pass a successful background investigation