Managing a portfolio of moderately complex past-due business accounts, the full-time Collections Support Agent will utilize standard collection techniques to cure debt, resolve account delinquency, and secure cash flow while working remotely. Key responsibilities Manage inbound and outbound communications with delinquent commercial customers to resolve outstanding balances Negotiate payment arrangements and document all customer interactions accurately within the collections system Monitor shared inboxes to ensure timely resolution of customer payment inquiries and disputes Required qualifications High School Diploma or equivalent with 2-3 years of experience in B2B or commercial collections Understanding of the Fair Debt Collection Practices Act (FDCPA) or similar compliance frameworks Some college coursework completed or an Associate's degree in Business, Finance, or a related field Familiarity with enterprise software platforms such as Salesforce or PeopleSoft Basic to intermediate proficiency in Google Workspace applications
Collections Support Agent in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.