Collections Specialist

General Responsibilities

• Receive payments and post amounts paid to customer accounts.
• Advise customers of necessary actions and strategies for debt repayment.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.