Working remotely in a full-time capacity, the Collections Specialist will manage inbound and outbound calls with customers who are 30-120+ days delinquent, assisting them with repayment arrangements and utilizing soft-collection skills to mitigate losses. Key responsibilities Handle high volumes of inbound and outbound calls to set up repayment arrangements and answer customer inquiries Utilize skip tracing and other methods to locate delinquent customers and prepare correspondence via email and text Work independently to meet collection quality and quantity goals while promoting positive interactions with customers and team members Required qualifications High school diploma or equivalent with a minimum of 2 years of collections experience Availability between 8 am-8 pm CST, including two late nights and up to two Saturdays per month Excellent phone etiquette and typing skills with the ability to remain calm in difficult situations Proficiency in Microsoft Outlook; experience with a CRM program is a plus Ability to prioritize tasks and make decisions effectively