Collections Specialist

Collections SpecialistCollections Specialist opportunity in a mid-sized services company. As a Collections Specialist, you will perform customer and/or commercial collections and resolve customer account issues. In this Collections Specialist position, you will report to the Collections Manager.

This company offers a great work environment!Collections OutreachContact customers with overdue payments through various channels such as phone calls, emails, and letters.Implement effective collection strategies to recover outstanding balances.Negotiation and ResolutionNegotiate payment arrangements and terms with customers who are experiencing financial difficulties.Resolve disputes and address customer inquiries related to overdue payments.Payment ReconciliationReconcile customer payments with outstanding balances.Ensure accuracy in recording and tracking payments received.Documentation and Record KeepingMaintain detailed and organized records of customer interactions, payment arrangements, and collection activities.Document any agreements made with customers regarding payment plans.Reporting and AnalysisGenerate and analyze reports on accounts receivable aging and collection performance.Provide insights into trends, challenges, and potential areas for improvement.Credit Risk AssessmentAssess the creditworthiness of customers and recommend appropriate credit limits.