Collections Specialist

Collections SpecialistWe are seeking a motivated and experienced Collections Specialist to help get deals back on track, reduce defaults, and protect portfolio performance. This role is critical to maintaining healthy cash flow and minimizing losses.You will work directly with merchants to resolve payment issues, restructure payment plans when appropriate, and cure accounts before they become full defaults.This is a performance-driven role with real upside for someone who knows how to communicate, negotiate, and close.Key ResponsibilitiesContact merchants with missed or failing paymentsWork accounts back into good standingNegotiate payment resolutions, workout plans, and reinstatementsMonitor accounts to prevent future payment failuresIdentify early warning signs of default and act proactivelyMaintain detailed notes and updates in the CRMCoordinate with internal teams (underwriting, legal, management)Track and report on:Cured accountsRecovered balancesDefault rate trendsFollow all compliance and communication guidelines