Collections Specialist

Robert Half is working with a well-established professional services firm to hire a Senior Collections Specialist. In this role, you will own the full collections cycle for the firm’s client portfolio while also supporting broader accounts receivable operations. This is a growth-oriented position, and our client is looking for someone who is eager to drive efficiencies, take on more responsibility over time, and build a long-term career within the firm.

Primary Responsibilities:

• Manage full cycle collections for an assigned client portfolio, from invoice follow-up through resolution of past due balances
• Communicate directly with clients by phone and email to resolve billing questions, disputes, and payment delays
• Partner with billing, finance, and internal stakeholders to research and resolve discrepancies
• Support day-to-day AR operations, including payment application, account reconciliation, and aging review
• Maintain accurate collections notes and account records
• Prepare AR aging reports and collections metrics using Excel, and identify trends or at-risk accounts
• Help improve collections processes and workflows where opportunities arise

Qualifications:

• 4+ years of collections experience within a professional services environment; law firm, architecture, or consulting/finance experience is strongly preferred
• Excellent written and verbal communication skills, with the ability to handle sensitive client conversations professionally
• Highly self-sufficient, organized, and comfortable managing a portfolio with minimal oversight
• Strong Excel and data management skills, including comfort working with large data sets, pivot tables, and lookups
• Detail-oriented with a proactive, solutions-focused approach
• A continuous improvement mindset and a genuine interest in streamlining processes and growing within the organization