Collections Specialist

Collections SpecialistWe are seeking an experienced Collections Specialist to join a well-established, family-owned technology company near Lakeville, MA. For over 100 years, this organization has served as a trusted technology partner to clients across a variety of industries, earning a reputation for exceptional service and long-term customer relationships.In this role, you will work closely with a loyal client base to resolve billing discrepancies, manage outstanding receivables, and ensure timely collections. As a key member of the accounting team, you will play an important role in supporting the company's financial health and cash flow.If you are looking for a stable, long-term opportunity with a growing organization that values its employees and promotes a collaborative culture, we encourage you to apply.ResponsibilitiesEvaluate customer and distributor credit worthiness.Assess credit risk in granting credit terms and establish credit lines.Collect from all our customers and record payments.Communicate via email and telephonically with customers, vendors, and Ockers employees.Investigate disputed balances and correct errors such as misapplied payments, late charges, direct deposit errors, or overpayments.Create AR reports and work both internally and externally to keep accounts current.Keep information in an organized and accessible system for review and backup.Perform other duties as requested.Required Experience5+ years' experience in a Collections roleBachelor's degree or experience equivalentBasic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activitiesExperience with ERP systems and proficiency in Excel and OutlookStrong internal and external customer service abilities