Collections Specialist

A growing service-based organization is seeking a Collections Specialist to join its finance team. This role is ideal for a professional with strong collections experience who can effectively recover outstanding balances while maintaining positive customer relationships.

Responsibilities

• Contact customers via phone and email regarding past-due accounts

• Follow up on outstanding invoices and payment activity

• Review aging reports and prioritize collection efforts

• Investigate and resolve billing disputes, deductions, and account discrepancies

• Negotiate payment arrangements and document collection activity

• Apply payments and assist with account reconciliations

• Maintain accurate customer account records and notes

• Collaborate with internal teams to resolve customer billing concerns

• Assist with invoicing and other accounts receivable functions

• Support month-end close and reporting activities

Qualifications

• 5+ years of collections and/or accounts receivable experience preferred

• Strong phone and email collections experience

• Experience within a service-based industry preferred

• Proficiency with Microsoft Excel

• Experience with QuickBooks, Sage, or similar accounting software is a plus

• Excellent communication, customer service, and problem-solving skills

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Bilingual English/Spanish is a plus

Compensation & Benefits

• Overtime eligible

• Medical, Dental, and Vision benefits

• 401(k) with company match

• Paid Time Off, sick time, and floating holiday