Collections Specialist

Collections SpecialistWe are seeking a Collections Specialist to support a real estate team that manages properties throughout the East Coast of the U.S. and Canada. This position will communicate with customers, research payment history, resolve outstanding balances, and assist customers with the payment process.

The role involves working through a backlog of outstanding payments and invoices.Key ResponsibilitiesContact customers regarding outstanding payments and work with them to resolve balances.Handle a high volume of customer conversations, primarily over the phone.Research account and payment history to identify outstanding balances and payment issues.Help customers navigate the payment process and ensure payments are properly recorded.Problem-solve account discrepancies and determine appropriate next steps.Maintain accurate records while managing a high volume of accounts.Handle difficult or contentious conversations professionally and calmly.Required QualificationsStrong communication and customer service skills.Comfortable spending a significant amount of time on the phone.Ability to remain professional and composed during difficult customer conversations.Strong time management and organizational skills.Problem-solving skills to research payment history and resolve outstanding balances.Able to manage a high-volume workload and prioritize effectively.Preferred QualificationsPrior collections experience is a strong plus.Familiarity with Oracle for accounts receivable systems.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.