Collections Specialist

Collections Specialist
Location: New Castle, DE 19720 / Indianapolis, IN - 46240
Pay :$ 23/hr
Hybrid - 2 days per week in office

Job Summary
We are seeking a professional and customer-focused Collections Specialist to manage assigned delinquent accounts, communicate with customers regarding outstanding balances, and establish appropriate payment arrangements. The ideal candidate will have experience in collections or a related customer service environment, strong communication and negotiation skills, and the ability to handle sensitive financial conversations professionally while maintaining compliance with applicable regulations.

Required Qualifications
Minimum 3 years of experience in collections, accounts receivable, credit, or related customer service roles.
Experience working with delinquent accounts, past-due balances, payment arrangements, or customer account resolution preferred.
Strong verbal and written communication skills.
Strong negotiation, persuasion, active listening, and conflict-resolution skills.
Ability to handle sensitive and difficult customer conversations professionally.
Familiarity with collections regulations, compliance requirements, and customer account confidentiality.
Experience with collections software, CRM systems, ATS/customer databases, or similar systems.
Proficiency with Microsoft Office Suite and basic computer applications.