Collections Specialist

Collections SpecialistWe are looking for a Collections Specialist to join a team in Greenville. This position is ideal for someone who is confident on the phone, communicates professionally, and can guide payment conversations with a respectful but results-driven approach. The person in this role will focus on outbound collection efforts, support customers through the payment process, and help maintain strong service standards while meeting collection goals.Responsibilities:Place outbound calls to customers regarding past-due balances and work toward securing payment commitments.Conduct collection conversations with professionalism, following approved communication guidelines and scripts.Document call outcomes, payment arrangements, and customer interactions accurately in the appropriate records.Respond to customer questions about account status and payment expectations with clear and courteous service.Monitor assigned accounts to prioritize follow-up activity and maintain steady progress on open balances.Negotiate practical payment solutions when appropriate while supporting company collection objectives.Escalate unresolved or sensitive account issues to the appropriate team members for further review