Collections Specialist

Collections SpecialistSERVPRO of Augusta is hiring a Collections Specialist.

Benefits SERVPRO of Augusta offers: Competitive compensation Superior benefits Career progression Professional development And more! As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit /risk management.Key Responsibilities:Ability to manage multiple accounts and prioritize tasks effectivelyExperience in developing and implementing collections strategiesProven track record of meeting or exceeding collections targetsAbility to analyze and interpret financial dataExperience working with legal departments to resolve collections disputesStrong leadership and team management skillsAbility to work independently and make decisions autonomouslyExcellent communication and negotiation skillsPosition Requirements:High school diploma/GED; associate degree or bachelor's degree preferredAt least 1 year of management and/or supervisory experienceAt least 3 years of high-volume collections experienceExcellent written and verbal communication skillsExceptional organization and planning capabilities, strong attention to detailSkills/Physical Demands/Competencies:This is a role in a very fast-paced office environment with deadlines. Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls. Ability to successfully complete a background check subject to applicable law.

Compensation: $19.00 - $24.00 per hour