Collections SpecialistThe Collections Specialist is responsible for delivering exceptional customer service while overseeing the daily workflow. This role is focused on optimizing collections performance, ensuring alignment with corporate customer service standards, and achieving accounts receivable (AR) targets. The ideal candidate will demonstrate a balance of professionalism, efficiency, and customer empathy.Position Responsibilities:Reduce delinquency rates by applying effective collections management techniques to assigned accountsInitiate and manage outbound calls to customers with overdue accounts, maintaining a professional and customer-focused approachCommunicate clearly and empathetically with customers to resolve outstanding balances while preserving positive relationshipsSet clear expectations and follow-up dates for customers regarding payment arrangements or next stepsMaximize efficiency by utilizing available software tools and managing administrative tasks between callsHandle escalated customer calls in a timely and professional mannerCollaborate with internal teams (e.g., Sales, Customer Service, Finance) to resolve customer issues and support collection effortsContribute to departmental goals by participating in special projects or process improvement initiatives, as assignedConsistently meet or exceed established performance metrics and KPIs related to collections and customer servicePosition Requirements:1–2 years of experience in a customer-focused call center environmentStrong analytical skills with the ability to evaluate, improve, and streamline business processesEffective problem-solving and decision-making abilitiesExcellent verbal and written communication skillsDemonstrated commitment to delivering outstanding customer serviceProficient in using personal computers and productivity tools to enhance workflow efficiency and communication with customers and internal teamsThe CompanySince 1911, State Industrial Products has helped customers "Care for Work Environments"®.
Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none.
We're a thriving company, and we're looking for driven individuals to join our team. That's where you come in! EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.