Collections SpecialistWe are looking for a Collections Specialist to support receivables management efforts for a service-focused organization. This long-term contract position is suited for someone who can communicate effectively with customers, resolve outstanding balances, and help maintain healthy cash flow through consistent follow-up.
The role requires strong judgment, attention to detail, and the ability to navigate both commercial and consumer collection activities while coordinating closely with billing and credit functions.Responsibilities:• Contact commercial and consumer customers (roughly 50 calls/day) regarding overdue accounts and guide payment resolution through clear, timely communication.• Review account status, payment history, and supporting records to determine appropriate collection strategies and next steps.• Work with billing and internal teams to research discrepancies, clarify charges, and remove barriers that may delay payment.• Maintain accurate documentation of collection activity, customer responses, commitments to pay, and account updates in internal systems.• Monitor aging reports and prioritize accounts based on risk, balance, and payment behavior to improve recovery outcomes.• Support credit and collections processes by identifying trends, escalating high-risk accounts, and recommending appropriate action.• Follow established policies and compliance standards while handling sensitive customer interactions and account information.
Collections Specialist in clearwater beach at Unknown Company
This position is listed as contract and onsite.