Collections Specialist

Collections Specialist

We are seeking an experienced Collections Specialist to join a fast-paced accounting and finance team. This position will focus on high-volume, business-to-business collections, working directly with customers to resolve outstanding balances, address account issues, and maintain accurate receivable records. This position is temp to hire and will pay between $19 and $22/hr.

Job Duties

• Manage a high-volume portfolio of business-to-business customer accounts.
• Contact customers by phone and email regarding past-due invoices and outstanding balances.
• Make a high volume of outbound collection calls while maintaining professional customer relationships.
• Research account discrepancies, short payments, unapplied cash, and billing-related questions.
• Work with customers to establish payment commitments and follow up on outstanding items.
• Monitor aging reports and prioritize accounts based on delinquency and balance.
• Document collection activity, customer correspondence, and payment commitments within the system.
• Partner with Accounts Receivable, Billing, Sales, and other internal departments to resolve account issues.
• Escalate significantly delinquent or disputed accounts when appropriate.
• Assist with account reconciliations and ensure customer balances are accurate.
• Maintain consistent follow-up to improve collections and reduce aging balances.
• Provide excellent customer service while maintaining a strong focus on timely payment.

Requirements

• Previous experience in collections, customer service, retail, and the service industry is preferred.
• Strong phone communication and negotiation skills.
• Ability to manage a large portfolio of accounts and prioritize collection efforts.
• Strong attention to detail, organization, and follow-through.
• Experience researching payment discrepancies and resolving customer account issues.
• Proficiency with Microsoft Excel and accounting/ERP systems.
• Ability to work effectively in a fast-paced, deadline-driven environment.

If you are interested in learning more, please apply now.