Collections Specialist

Collections Specialist

A growing service-based organization is seeking a Collections Specialist to join its accounting and finance team. This role is responsible for managing an assigned portfolio of customer accounts, driving timely payment collection, reducing past-due balances, and maintaining positive customer relationships. The ideal candidate will possess strong communication skills, sound judgment, and the ability to balance collections activities with customer service.

Key Responsibilities

• Manage a portfolio of commercial and consumer accounts to improve cash flow and reduce delinquent balances.
• Conduct high-volume outbound collection efforts through phone and email communications.
• Follow up on past-due invoices and document all collection activities in company systems.
• Identify billing discrepancies, payment issues, and customer concerns requiring further investigation.
• Coordinate with internal departments to resolve account disputes and ensure timely resolution.
• Negotiate payment arrangements within established company guidelines.
• Apply account restrictions, release holds, and support account maintenance activities as appropriate.
• Monitor aging reports and work to reduce balances in 30, 60, and 90+ day categories.
• Prepare documentation and recommendations for accounts requiring agency placement, legal review, or write-off consideration.
• Maintain professionalism and customer goodwill while effectively collecting outstanding balances.
• Ensure compliance with company policies and applicable collection regulations.
• Perform additional duties and special projects as assigned.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1 or more years of collections, accounts receivable, customer service, or related experience.
• Commercial collections experience preferred.
• Knowledge of accounts receivable processes and collection practices.
• Familiarity with ERP, CRM, or billing systems is preferred
• Proficiency with Microsoft Office, including Excel and Outlook.
• Understanding of collection regulations and best practices is a plus.

If you are interested in learning more, please apply now.