Collections Specialist

Position Overview

We are seeking a detail-oriented and customer-focused Collections Specialist for a temp-to-hire opportunity with a growing organization in South Charlotte. This role is responsible for managing outstanding receivables, contacting customers regarding past-due balances, resolving payment issues, and maintaining positive client relationships while supporting the overall cash flow of the business.

Ensure all your application information is up to date and in order before applying for this opportunity.

Key Responsibilities

• Contact customers regarding outstanding invoices and past-due balances via phone and email.
• Research and resolve billing discrepancies, payment issues, and account disputes.
• Maintain accurate records of collection activities and customer communications.
• Collaborate with internal departments to resolve account-related concerns.
• Reconcile customer accounts and apply payments as needed.
• Monitor aging reports and prioritize collection efforts.
• Negotiate payment arrangements when appropriate.
• Prepare reports related to collection activities and account status.
• Ensure compliance with company policies and collection procedures.

Qualifications

• 2+ years of collections, accounts receivable, or related accounting experience.
• Strong communication and customer service skills.
• Ability to handle difficult conversations professionally and diplomatically.
• Proficiency with Microsoft Excel and accounting/ERP systems.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience in a high-volume B2B collections environment.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field.
• Experience with ERP systems such as SAP, Oracle, NetSuite, or similar platforms.