Collections Specialist - Bilingual Portuguese

Collections SpecialistHelp owners find financial solutions while delivering exceptional experiencesLocation: Maitland, FL (Hybrid Flexibility Available)About VacatiaVacatia is reinventing the vacation ownership and rental experience by combining hospitality, technology, and design to create smarter, more connected travel experiences. We deliver exceptional stays for guests and meaningful value for owners through innovation, operational excellence, and a people-first culture.Our teams are passionate about creating solutions that strengthen relationships, improve financial outcomes, and support long-term owner satisfaction. At Vacatia, every role contributes to elevating the ownership journey.As a Collections Specialist, you will play a critical role in supporting owners facing financial challenges while helping maintain Vacatia's financial strength.

This role combines collections expertise with customer empathy balancing performance goals with meaningful conversations that help owners stay informed, supported, and confident in their path forward.You will proactively manage delinquent mortgage accounts, negotiate payment solutions, and partner across teams to deliver respectful, compliant, and effective resolution strategies. Portuguese-speaking candidates and call center experience are highly valued as we continue expanding our owner support capabilities.Why You'll Love Working at VacatiaBuild the future: Help shape a modern approach to mortgage servicing and owner support within a fast-growing hospitality and travel company.Impact that matters: Your work directly helps owners navigate financial challenges while protecting Vacatia's long-term success.Innovation at scale: Be part of a team improving processes, technology, and service experiences across a national portfolio.Autonomy and ownership: Manage your portfolio independently while contributing ideas that improve performance and outcomes.Culture of growth: Work alongside collaborative teams that value accountability, learning, and professional development.Your ImpactProactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems, email, and written communicationManage delinquent accounts and drive timely resolution strategiesNegotiate payment arrangements aligned with company guidelines and owner circumstancesEducate owners on account status, payment options, and next stepsMaintain accurate records of collection activity and account updatesPartner with mortgage servicing, finance, and customer service teams to resolve discrepanciesEscalate high-risk accounts when appropriateDeliver professional, empathetic service during sensitive financial conversationsSupport continuous improvement efforts across collections operationsWhat You Bring2+ years of experience in collections, mortgage servicing, customer service, or call center environmentsBilingual required; Portuguese speakingExperience working with auto-dialer or high-volume call systems preferredStrong negotiation, communication, and problem-solving skillsCustomer-first mindset with the ability to handle challenging conversations professionallyExcellent organization and attention to detailAbility to manage multiple priorities in a fast-paced environmentExperience in mortgage, hospitality, real estate, or vacation ownership industries is a plusJoin UsAt Vacatia, we believe great experiences begin with great people. If you're passionate about helping others, solving problems, and making a meaningful impact while growing your career in a collaborative and innovative environment, we invite you to join us.Apply today and help owners move forward with confidence while building your future at Vacatia.