Collections Specialist

Collections SpecialistWe are looking for a Collections Specialist to join a organization in Baltimore, Maryland. This contract opportunity with potential for a permanent position is ideal for someone who brings strong business-to-business collections experience and a customer-centered approach to resolving receivables issues.

The role supports accounts receivable activities connected to newly onboarded clients and acquired accounts, with a focus on accurate billing, timely payment resolution, and a smooth post-invoice experience. You will work closely with internal partners to remove payment obstacles, strengthen account transitions, and help improve overall collection outcomes.Responsibilities:• Oversee a portfolio of receivables related to customer accounts, ensuring outstanding balances are addressed efficiently.• Communicate with customers by phone and other channels to discuss delinquent invoices, clarify account concerns, and guide issues toward resolution with professionalism.• Arrange and record payment plans or negotiated settlements when appropriate, balancing collection goals with a positive customer experience.• Investigate billing disputes, legacy account concerns, and other barriers to payment, then drive follow-up actions to support timely collections.• Maintain detailed records of customer interactions, commitments, dispute activity, and resolution steps within internal receivables and CRM systems.• Support unapplied cash research by identifying unmatched payments and coordinating with internal stakeholders to reconcile account activity.• Escalate complex or high-risk accounts with clear documentation, status updates, and practical recommendations for next steps.• Share observations from account activity to help improve onboarding practices, billing accuracy, and future accounts receivable performance.