Collections SpecialistLocation: 2500 Windy Ridge Parkway, Atlanta, Georgia 30339Work Shift: 8hr-1st Shift (United States of America)The Collections Specialist is a metrics-driven position responsible for effectively initiating calls to delinquent customers in our health care business to collect payments and settle accounts, while providing world-class customer service to their internal and external customers. They will provide support to the broader AR team and to our Sales and Customer Service teams and may take on additional accounts receivable responsibilities as needed.Essential Functions - Roles/ResponsibilitiesSafely completes all job duties in compliance with the company's policies and procedures.Notifies customers with delinquent accounts and attempts to secure payment.Utilizes the company's business system to record detailed notes on any communication with customers, including expected payment, financial status, collection efforts, etc.Arranges payment plans for customers with past due accounts.Verifies customer account information.Utilizes reports to determine aged receivables and appropriate actionsProvides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.Works closely with plant personnel to troubleshoot and resolve various AR collection issues.Reasonable mandatory overtime may be required due to business needs.Required Education and Experience2 - 5 years of collections/customer service experience required.High School diploma or equivalent required.Excellent organizational skills with the ability to prioritize effectivelyContinuous improvement mindset in pursuit of excellenceGood negotiating/problem-solving skillsSolid critical thinking skillsEffective listening skillsStrong initiative with a demonstrated sense of urgencyAbility to adapt to a variety of personalitiesProactive communicator with excellent oral and written communication skills utilizing the English languageGood attention to detail with solid follow-up skillsProficient in Microsoft Office Suite including Word, Excel, and OutlookAbility to work effectively under pressure and manage multiple assignments simultaneouslyAccurate and results orientedCommitment to providing exceptional customer serviceEffective time management skillsProfessional appearance and behaviorPreferred QualificationsAssociates DegreeAltium Packaging, Our Culture Differentiates Us! We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making.
We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.Our Guiding PrinciplesAct with Integrity & in ComplianceDrive Value CreationBe Disciplined EntrepreneursFocus on the CustomerAct with HumilityTreat others with Dignity and RespectSeeking Fulfillment in your WorkWe Believe in Rewarding our Most Important Resource – Our People! We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.EEO StatementWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.Take your career to the next level at Altium Packaging!