Providing expert information on registration, billing, and collection procedures, the fully remote Collections Representative II will manage customer outreach interactions, resolve disputes, and assist with financial processing while maintaining accurate documentation. Key responsibilities Handle calls for current, past-due, and delinquent accounts, completing necessary reports and correspondence with students Collaborate with student services and department leaders to research and resolve student appeals and disputes Assist staff and students in interpreting account information and related college policies Required qualifications Minimum of 3 years of collections experience Preferred Level II Collections Representative experience High school diploma or equivalent; additional education may substitute for experience