Collaborating with clients and internal teams, the full-time Collections Single Point of Contact will manage a pipeline of loans, handle inbound and outbound calls regarding payment arrangements, and explain loss mitigation options while working remotely. Key responsibilities Maintain and manage an individual pipeline of loans, reviewing each weekly Handle inbound calls, return voicemails, and manage escalations within 24 hours Negotiate payment arrangements and explain available loss mitigation options to clients Required qualifications High School Diploma or equivalent required 2-4 years of experience in mortgage servicing or a related field Proficient in Microsoft Office products Knowledge of the Fair Debt Collection Protection Act Ability to learn regulations and guidelines relevant to mortgage servicing
Collections in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.