Collections Operations Coordinator

Working remotely, the full-time Operations Coordinator in Collections will engage with customers to discuss their payment options, maintain accurate records of conversations, and meet performance targets while fostering a supportive and professional environment. Key responsibilities Engage with customers to understand their payment circumstances and propose workable payment plans Utilize established scripts and tools to ensure consistent and compliant conversations Maintain accurate records of calls and outcomes while meeting daily and weekly performance targets Required qualifications 1+ year of experience in a phone-based, customer-facing role (collections, customer service, sales, or similar) Ability to work a remote schedule while actively participating in team collaboration tools Fast, reliable internet connection and a private, quiet workspace High school diploma or GED Familiarity with contact center technology and metrics