Collection OfficerThe Collection Officer is responsible for recovering money owed to Vibrant for delinquent loan, visa, and deposit accounts to minimize financial losses caused by delinquent accounts.What You Will Do:Communicate with members to resolve delinquency on accounts via phone, email, or letterConduct a professional but direct conversation with members that assists in resolving delinquency on accountsPerform successful account maintenance by gaining member contact, resolving delinquency, and restoring member account accessMaintain availability for front-line questions while promptly addressing concerns and prioritizing tasksLeverage skip-tracing tools and techniques to locate and make contact with delinquent membersUse collection software/system and accurately document accounts in a clear, concise mannerProvide recommendations for effective charge-off and repossession using supporting evidenceAchieve daily, weekly, and monthly performance benchmarks for the roleOur Ideal Candidate:High school diploma or GED requiredSix months' of financial and service experience preferredWorking knowledge of state and federal regulations (CFPB) that govern collection practicesWorking knowledge of general banking policies and proceduresWorking knowledge of collateral protection insurance (CPI)Reports to:Collections ManagerEnvironmental and Physical Activity Requirements:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions.
The position also often requires reaching and lifting (up to 25 pounds). Frequent sitting, standing, and repetitive motion activities are also required. Must be able to read print and computer-based materials and to do so with consistent accuracy.
Most of these functions require light physical exertion and are conducted indoors at controlled degrees of temperature.Other Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.