Collections Coordinator

Job Summary

Our client is seeking a Collections Coordinator to support the firm's financial operations by managing aged receivables, driving collection efforts, and partnering closely with attorneys and firm leadership to resolve outstanding balances. This role requires a confident communicator who can effectively navigate attorney relationships, provide financial updates, and support strategic follow-up with clients.

Key Responsibilities

Attorney & Practice Group Support

• Partner with attorneys to review aging reports, address billing concerns, and develop collection strategies.
• Communicate collection risks, client concerns, and account issues to attorneys and management.
• Prepare concise account summaries for attorney meetings and client discussions.
• Serve as a primary resource for attorneys regarding account status and collection-related matters.

Collections & Client Outreach

• Monitor AR aging reports and identify accounts requiring follow-up.
• Contact clients regarding past-due balances via phone, email, and written correspondence.
• Maintain detailed documentation of collection activity, payment commitments, and client communications.
• Coordinate payment arrangements and escalate delinquent accounts as needed.

Account Review & Resolution

• Investigate payment discrepancies, disputes, and account issues in collaboration with legal assistants and accounting staff.
• Work with billing teams to resend invoices, process adjustments, and resolve billing-related concerns.
• Partner with cash applications teams to ensure accurate payment posting.

Reporting & Administrative Support

• Maintain collection notes, account statuses, and follow-up schedules.
• Prepare periodic collections and AR activity reports for management.
• Assist with month-end accounts receivable close processes, reconciliations, and variance analysis.
• Support collections-related process improvement initiatives and special projects.
• Perform other duties as assigned.

Qualifications

• High school diploma required; Associate's or Bachelor's degree in Accounting, Finance, or Business preferred.
• 5+ years of accounting, bookkeeping, accounts receivable, or collections experience.
• Prior collections experience preferred, ideally within a law firm or professional services environment.
• Experience working directly with senior stakeholders and managing sensitive account matters.
• Experience with legal billing systems, 3Epreferred.