Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.
The Collections Call CenterManager is responsible foran managing a team of collections specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.
- At least 3 years supervisory experience in collections or call center environment preferred
- Strong telephone communication and negotiation abilities
- Ability to oversee the collections teamand ensure they are meeting setgoals and targets
- Ability to ensure compliance with relevantregulations and laws governing collections efforts
- regular feedback andcoaching to collection specialiststo improve performance
Proficiency in Spanish is not required by extremely helpful - Ability to analyze data and identifytrends to improve collectionsefforts
- Knowledge of relevant regulationsand compliance requirementspreferred
- Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
- Medical and Dental coverage; 401K plan with company match
- PTO
- Paid Parental Leave
- Paid Holidays
Collections Call Center Manager in los angeles at Unknown Company
This position is listed as full time and onsite.