Collections Specialist• Driving portfolio performance and sharing updates as needed with leadership and hotel partners to collect maximum possible dollars owed • Resolve overcharges on the Expedia Virtual Cards and maintain active dispute cases to ensure each overcharge has been fully recovered and action partial credits as appropriate • Conducting analysis of data to find opportunities for collections efforts • Researching feedback from external partners to determine the balance of funds owed and how to disposition funds not owed • Participating in brainstorming for and testing of new processes, systems, and tools used in collections • Work with other departments to improve revenue collection • Communicate clearly and effectively to convey information through a variety of means (primarily email & phone) with our hotel partners to maximize partner-initiated recovery potential and collections on invoices • Respond to hotel partner inquiries and questions regarding overcharges disputed to secure credits from the partners back to our EVC cards within established timelines (SLA’s) • Monitor and maintain work queue to ensure cases do not exceed our recovery and collections timelines • Complete work effectively and efficiently to achieve department metrics