Collections Agent

Life Protect 24/7 Job OpportunityLife Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base.Schedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-FridayHow do you do that?You will make and receive calls from diverse customers who need to update their service or account for our product – a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month.You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units.

The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity!Other responsibilities include:Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's productHandling customer complaintsIdentifying & reporting escalated issues and complaints to managementProcessing sales & cancellationsOffering savings opportunities and switching the form of payment when applicableHaving a good understanding of assigned goals and objectivesPerform other duties as assigned by managementWhat we offer:Competitive PayWeekly PayPaid TrainingPaid Time OffMedical, Dental, Vision, AD&D, and Life InsuranceHSA Options401k with Company MatchEmployee Development ProgramEmployee Product DiscountBeautiful Call Center Work SpaceConvenient access to walking trails and Norfolk Premium OutletsWhat you offer:Must be at least 18 years of ageHigh school diploma or equivalentStrong computer and interpersonal communication skills1-2 years of customer service in a call center, service industry, or retail salesA customer-focused approach with adaptability to new situationsAbility to multitask, prioritize, and manage timeMotivation, and desire to achieve powered by YOU!Paid Hourly + CommissionAgents earn on average an additional $275+ in weekly commissions and an additional in $1,350/monthly commissionsSchedule: 9am-6pm Monday-Friday; OT optional 6pm-7pm Monday-FridayIf this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.