GRM Information Management Collection RepresentativeGRM Information Management is a leading provider of information management systems with over 35 years of experience. GRM's robust, cloud-based content services platform serves as the centerpiece of the digital solutions that GRM provides its clients. Serving a diverse base of industries such as healthcare, government, legal, finance and human resources, GRM delivers its clients services such as digital conversion, advanced data capture solutions, document management systems, workflow automation, legacy data archiving, compliance and governance, business process management, and advanced analytics capabilities, as well as a full suite of document storage, scanning, and physical document management services.This position holds the responsibility to maintain the company's collection efforts for our customers.
The Collection Representative will work with Billing, Administration, Sales, and Management to ensure proper and timely payment of company invoices. This position will also assist with Accounts Payable to apply purchase orders and process incoming invoices from vendors.Job ResponsibilitiesMake daily collections call to assigned account base.Document and update daily activity in salesforce.comWork with Account Managers to collect on outstanding invoicesMonitor customer paymentsMaintain and update customer contact informationInvestigate and resolve customer queriesGenerate monthly credit/debit logsCreate Purchase Orders in Accounting SystemMonitor and process invoices from vendors weeklyAnswer and transfer telephone calls or take messagesSort and deliver incoming mail and send outgoing mailSchedule appointments and receive customers or visitorsProvide general information to staff, clients, or the publicRequirementsMinimum 4 years of B2B collection experience preferredStrong verbal and written communication skillProficient in Microsoft OfficeGRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided on the basis of qualifications, merit, and business need.