Collection SpecialistLocation: On-Site in Lawrenceville, GAPay Rate Range: $19-$21 /hrPosition Summary: With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.Principal Responsibilities:Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status.Completes system assigned tasks within the designated timeframes.Reconciles and applies customer payments posted on account.Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.Accurately and concisely documents actions taken on assigned accounts with the system application.Preferred Qualifications:High School diploma or GEDA thorough knowledge and understanding of B2B collections transactions and processes.Minimum Qualifications:2 years of B2B collections or relevant experience required.Why Choose Addison Finance & Accounting?Pay: We negotiate high salaries using U.S. Bureau of Labor StatisticsBenefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonusesPermanent Employment: Many of Addison's Finance & Accounting job openings lead to potential permanent employmentConnections: You connect directly with hiring managers from renowned organizationsOptions: You are presented multiple employment options near your homeProfessional Development: You are provided hiring process advice, resume revision, and employment term negotiationAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.