Collection Specialist I

It's Fun To Work In A Company Where People Truly Believe In What They're Doing!We're committed to bringing passion and customer focus to the business.The Collection Specialist I assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.Essential Duties And ResponsibilitiesManages outbound and inbound calls to resolve delinquent non-real estate accounts and determine reason for delinquencyProcesses, distributes, and posts consumer loan payments.Completes file maintenance on consumer loans.Processes telephone payments to corporate office for reconciliation.Counsels customers concerning financial obligations and offer suggestions and alternatives.Logs accurate notes of account status and collection efforts in the bank's system of record.May be required to work hours outside of the typical 8-5 workday for collection efforts.Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.Performs other duties and responsibilities as assigned.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to read, analyze and interpret financial report and/or legal documents.Ability to write simple correspondence.Education And/Or ExperienceHS Diploma/GEDNo experience requiredSpecialized TrainingNoneComputer SkillsMS Word, Outlook, Excel, Jack Henry PlatformCertificates, Licenses, RegistrationsNoneOther Qualifications (including physical requirements)Must possess excellent telephone and customer service skills.Must have good oral and written communication skills.Must be proficient in Microsoft Office products.Must maintain punctual and regular attendance.Must present a friendly, professional image and conduct.Skills Training:Communication, Professional Telephone Skills, Customer Service, Critical ThinkingEqual Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.