To support a growing collection team, the full-time Collection Representative - WI Licensed will handle high-volume calls, negotiate payment arrangements for past-due medical balances, and maintain compliance while working remotely from Wisconsin. Key responsibilities Handle high-volume outbound and inbound calls with professionalism and confidence Negotiate payment arrangements that meet both consumer needs and company goals Consistently meet and exceed performance metrics, maintaining accurate documentation Required qualifications High School Diploma or equivalent (GED) required Ability to obtain Professional Collections Specialist (PCS) certification within one year of hire Reliable and responsible with a strong commitment to career success Experience navigating multiple computer applications and databases simultaneously Clear initial, ongoing, and annual identity, criminal, and background checks