To enhance cash flow for the organization, the full-time remote Collection Representative will manage follow-ups on assigned accounts, contact patients and agencies for payment, and resolve account issues through effective communication and documentation. Key responsibilities Follow up on assigned accounts to ensure timely payments and resolve outstanding issues Contact patients, employers, and insurance companies to expedite payment processes Document account activities and maintain accurate records of all interactions and resolutions Required qualifications High School Diploma or equivalent Two years of experience in insurance processing, collections, or customer service Proficiency in Microsoft Office Suite and ability to learn new systems quickly Knowledge of medical insurance billing and legal processes Strong negotiation skills and the ability to handle patient inquiries and complaints effectively