Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Rotech.com.Job SummaryWe are seeking a dedicated Manager, Cognos Server Administration to join our team.
In this position, you are responsible to oversee the administration, optimization, and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting, this leader will manage a technical team responsible for Cognos server maintenance, platform performance, content governance, and enterprise user support. The ideal candidate will-versed in Cognos architecture and administration, has a proven track record of managing BI infrastructure teams, and is passionate about delivering scalable, secure and reliable reporting solutions.
This role serves as a critical liaison between Data Analytics, IT infrastructure, and business usersEssential Job Duties and ResponsibilitiesCollaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cyclesDevelop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident responseDrive continuous improvements in deployment pipelines, performance, and platform governanceEnsure system uptime, reliability, and performance through proactive monitoring, root-cause analysis, and capacity planningEvaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as neededLead, manage, and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performanceMaintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issuesManage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environmentsOversee Cognos security administration, including user provisioning, role-based access, and data source credentialsOversee intake, privatization, and resolution of system-level support tickets, performance issues and enhancement requestsOwn and manage the full life-cycle of the Framework Manager, ensuring scalability, performance, and documentationPartner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self-service reportingRepresent the Server Administration function in cross-functional meetings and initiatives related to enterprise reporting infrastructureEmployment is contingent onBackground check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.Drug screen ( when applicable for the position )Compliance with healthcare facility credentialing process ( when applicable for the position )Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredBachelor's degree in Information Systems, Computer Science, Engineering, or a related fieldExperience with efficient distribution of reports needed by varying positions and locations within the organizationExperience with packaging data sets and data modules for efficient data query costsFamiliarity with modern DevOps practices in BI environmentsMinimum 4 years of experience in IBM Cognos administration, including server configuration, performance tuning, and environment management.
At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment. Hands-on experience with Cognos 11.x or Cognos 12.x architecture, configuration, upgrades, and content managementProficiency in Snowflake, Rivery (or equivalent ETL platforms), and general SQL performance optimizationPreferred Education and/or ExperienceExperience supporting reporting infrastructure in a healthcare, DME, or similarly regulated industry.Familiarity with enterprise data warehouse design (Star Schema, Snowflake Schema).Graduate degree in Information Systems, Data Engineering, or a related field.Prior involvement in change management, system migrations, or BI tool rollouts.Understanding of data governance and metadata management principles.Skills and CompetenciesAbility to manage multiple projects in a fast-paced, collaborative environmentAbility to translate complex BI infrastructure requirements into actionable project plansDeep technical knowledge of IBM Cognos system administration, performance tuning, and troubleshootingEffectively communicate in English; both oral and writtenExcellent verbal and written communication skills; ability to convey technical concepts to non-technical audiencesExperience developing standard operating procedures and documentationExperience working within ITIL or similar support frameworksHigh attention to detail and a commitment to platform reliability and user experienceInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailProactive and service-oriented mindset with a desire to enable analytics at scaleSelf-motivation, organized, time-management and deductive problem solving skillsStrong leadership, planning, and delegation skillsWork independently and as part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical DemandsLift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperworkBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable)Commission for Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement (as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinations