L2 TechRate: $$.$$-$$.$$ Onsite (From day 1): 6565 Headcourters Drive, Plano, TX (No remote/hybrid) Shift: M-F 8am-5pm *Note: This position does have potential to go full-time; although not guaranteed.Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.Top 3 Must Haves:Excellent Customer Service/Communication SkillsStandard L2 Deskside Hardware/Software Support KnowledgeServiceNow ExperienceMinimum 2-3 years of experience providing IT support services required, end user support experience preferred.
Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation. Basic understanding of SCCM client troubleshooting. Knowledge of TCP/IP, Windows Security (Share and NTFS permissions). Extensive knowledge Windows OS and related configuration. Basic knowledge of Servers, Switches, Routers, and Data Center related HW. Basic knowledge of Backup technologies. Ability to work in a team-oriented multi tower and vendor environments. Ability to multitask and prioritize work, and Ability to adapt to new processes and procedures. Ability to work in a fast paced environment. Ability to handle and safeguard confidential information. Excellent oral and written communication skills. Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction. Ability to convey technical issues and material to non-technical end users and managers.
Cognizant Infrastructure Services - Service Delivery - Systems Engineer - SSD412 in plano at Unknown Company
This position is listed as full time and able to be worked remotely.