COBRA Specialist
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
The COBRA Specialist supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration Essential Functions/Duties/Responsibilities.
Key Responsibilities
- Provides professional and timely service to internal and external customers
- Effective communication skills via telephone, email and in-person
- Participates in new business implementation process
- Provides accurate and timely responses to all inquiries
- Processes qualifying events, participant terminations and updates
- Resolves COBRA administration service issues with internal staff and outside Vendors
- Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
- Processes premium payments
- Processes all incoming and outgoing COBRA-related correspondence
- Meets or exceeds all performance standards
- Participates in Open Enrollment planning and implementation
- Assumes other duties as assigned by Manager
Competencies
- Analytical skills
- Attention to detail
- Customer service experience
- Ability to multi-task
- Professional communication skills
- Ability to work independently
- Flexible
- Ability to make decisions utilizing sound judgment
- Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.
- Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
Supervisory Responsibility: This position has no supervisory responsibilities.
Qualifications and Experience
- High School Diploma Required
- 1-2 years of related experience and/or training
- Customer Service experience preferred
- Must have knowledge of COBRA; knowledge of federal regulations
- Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.)
- Preferred Skills Bilingual, Spanish preferred
- Bachelor’s Degree preferred
#LI-REMOTE
We reward innovative thinking, fresh perspectives, creative collaboration, and hard work.
- OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
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