Responsible for plan setup and maintenance, the full-time COBRA Operations Specialist will manage member accounts, process files and payments, and serve as an internal resource for troubleshooting and issue resolution in a remote work environment. Key responsibilities Create, update, and maintain member and employer plans and balances Process incoming files, report errors, and resolve tier 3 escalations Identify trends to improve the experience for employers, consultants, and third-party vendors Required qualifications Experience with Section 125, HIPAA, and HITECH Regulations Proficiency in administrative software and computer skills Ability to pass a successful background investigation Experience with 10-key and keyboard data entry Knowledge of COBRA and Direct Bill processes