Job Title
Coach Community & Customer Advisor
Location
Remote, within EST or GMT zone
About Sama
Sama is a technology‑driven coaching company focused on employee engagement. We provide accessible professional coaching to every employee via our app.
Mission
Elevate employee engagement to make the world a better place.
Your Mission, should you choose to accept it
Seeking a dynamic individual from an HR background to step into the pivotal role of Coach Community & Customer Advisor. Working closely with the Coaching team, you will grow and support a world‑class Coach Community, ensuring we are the platform of choice for the best Executive Coaches around the world. You will leverage your knowledge of learning and development (L&D) to support the Growth Team, advising clients on building their development programs and exploring how Sama can partner with them via our development offerings.
What you'll be doing day to day
- Community engagement: Lead efforts to unite our coaching community, organizing webinars and events to foster connection and collaboration. Regularly create new content to engage with our community.
- Sama best practices: Ensure the coach community is well informed of new features and adopts best practices aligned with Sama's mission.
- Develop offers: Develop workshops, webinars, training and other initiatives, leveraging the coaches' experience and expertise.
- Liaise with the growth team: Collaborate with the growth team to develop strategies to introduce new products to our clients and execute these strategies by coordinating with coaches.
- Data‑driven growth: Use data and analytics to monitor usage, coach performance, and trends. Proactively develop strategies to increase engagement and maintain high performance.
- Cross‑functional collaboration: Share insights across Marketing, Product, and Sales to drive product development and growth opportunities.
Requirements
- Corporate HR experience, preferably within financial services, professional services or similar industries.
- Extensive experience and knowledge of learning and development (L&D).
- Experience working in a start‑up, as a freelancer or consultant.
- Ability to thrive in a fast‑paced, dynamic work environment, delivering high‑quality output.
- Be a self‑starter with an ownership mindset.
- Knowledge of executive coaching would be beneficial.
- Experience sourcing coaching, training, and development services is a plus.
What people would say about you
- You have an entrepreneurial mindset and are autonomous.
- You're a proactive problem solver.
- You're extremely curious and driven by action.
- You're scanning for new opportunities and potential challenges.
- You have a bias for action—you're a doer.
- You're open, trustworthy, and committed.
- You're a team player who is accountable and happy to take on some leadership responsibilities when needed.
Benefits
- Compensation £50‑70K.
- Remote role, with lots of team collaboration.
- Plenty of room for growth as our ambitious team grows too.
- Access to a professional coach via our platform.
- Regular training and development.
Why join us?
We advocate that coaching creates a safe space to expand perspectives and provides tools to succeed, positively impacting diversity and inclusion, driving a culture of belonging. We're driven by our shared values:
- Adaptable: Creativity, flexibility, and efficiency in responding to challenges.
- Strive for Greatness: Push ourselves to deliver outstanding performance in everything we do.
- Open: Support and embrace a variety of experiences, thoughts, preferences and personalities.
- Honest: Always transparent and truthful.
- Fun: Foster connection through a playful approach.