CMS Licensed Customer Service Advocate

Providing prompt and courteous responses to customer inquiries, the full-time CMS Licensed Customer Service Advocate will work remotely, ensuring effective customer relations and resolving issues through research and collaboration with other departments. Key responsibilities: Respond accurately and timely to customer inquiries via various communication channels Initiate adjustments and perform research to resolve customer issues, coordinating with other departments as necessary Maintain accurate records of customer feedback and complaints, providing recommendations for process improvements Required qualifications: High School Diploma or equivalent Ability to handle high-stress situations and demonstrate good judgment Strong customer service skills with the ability to learn multiple computer systems Excellent verbal and written communication skills Basic computer operating skills and familiarity with standard office equipment