Job Description
Job Description
Pinehurst Medical Clinic (PMC)
PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.
What will you do as a PMC Call Center CMA?
The Call Center CMA supports the patient care mission by carrying out medical and administrative tasks in accordance with their scope of practice. The Call Center CMA is responsible for managing patient calls for clinical questions or concerns, scheduling patient appointments, and supporting the clinical care team where needed (ex. escorting patients to exam rooms, measuring vital signs, and documenting information with the electronic medical record. The Call Center CMA works closely with the care team to efficiently manage patient needs.
A day in the life of a PMC Call Center CMA :
· Carries out phone triage for the care of PMC patients under the direction of the physician(s),
· Answers incoming calls from the patients, reviews patient records, schedules appointments, uses the EMR task function, documents in patients' records, provides education to patients, acts as liaison for patients-directing calls for referrals, answers questions and provides other information as needed. The call center CMA understands when to escalate calls to physicians/administration or others.
· Refill prescriptions based on physician practice/policy for refills.
· Understands precertification process and may call for pre-certifications especially prior authorizations for medications. Works with patient
Job Description
Pinehurst Medical Clinic (PMC)
PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.
What will you do as a PMC Call Center CMA?
The Call Center CMA supports the patient care mission by carrying out medical and administrative tasks in accordance with their scope of practice. The Call Center CMA is responsible for managing patient calls for clinical questions or concerns, scheduling patient appointments, and supporting the clinical care team where needed (ex. escorting patients to exam rooms, measuring vital signs, and documenting information with the electronic medical record. The Call Center CMA works closely with the care team to efficiently manage patient needs.
A day in the life of a PMC Call Center CMA :
· Carries out phone triage for the care of PMC patients under the direction of the physician(s),
· Answers incoming calls from the patients, reviews patient records, schedules appointments, uses the EMR task function, documents in patients' records, provides education to patients, acts as liaison for patients-directing calls for referrals, answers questions and provides other information as needed. The call center CMA understands when to escalate calls to physicians/administration or others.
· Refill prescriptions based on physician practice/policy for refills.
· Understands precertification process and may call for pre-certifications especially prior authorizations for medications. Works with patient
CMA - Call Center (Onsite) in pinehurst at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.