- Support Change, Problem and Incident Management activities associated with supported applications.
- Responsible for completing and tracking risk and compliance deliverables to ensure applications adhere to applicable policies and standards.
- Partner closely with control functions, risk management and Technology teams to ensure technical security, risk, and other compliance activities are completed on-time and per requirements.
Requirements
- Experience working within public cloud platforms (Azure, AWS, GCP)
- Knowledge of Cloud principles - DevOps, CI/CD pipelines, Infrastructure as Code (IaC), Policy as Code (PaC), etc..
- Experience with the Bank’s Horizon environment, in particular use of Jira and Confluence
- Experience with ServiceNow IT Service Management solution
- Experience with supporting 3rd party applications
- Experience with Bank of America Compliance practices
- Strong communication and interpersonal skills to work effectively with cross-functional teams.
- Ability to manage multiple projects and priorities concurrently in a fast-paced environment.
Core Competencies
Demonstrates expertise in Change, Problem, and Incident Management within cloud environments, ensuring compliance with Bank of America standards and effective collaboration with cross-functional teams.
Highest-signal resume keywords
- Public Cloud Platforms (Azure, AWS, GCP)
- DevOps Principles
- CI/CD Pipelines
- ServiceNow IT Service Management
- Bank of America Compliance Practices
ATS Optimization Keywords
Hard Skills
- Change Management
- Problem Management
- Incident Management
- Risk Management
- Compliance Deliverables
- Infrastructure as Code (IaC)
- Policy as Code (PaC)
- Jira
- Confluence
- 3rd Party Application Support
Soft Skills
- Strong Communication Skills
- Interpersonal Skills
- Project Management
- Prioritization
Industry Keywords
- Technical Security
- Compliance Activities
- Cross-Functional Teams
Tools & Technologies
- ServiceNow
- Horizon Environment