Gravity IT Resources is seeking a senior Software Engineer III to design, develop, test, and support customer-facing voice automation and call-routing solutions using Genesys Cloud CX. The role focuses on Bots, Architect flows, and integrations for enterprise contact centers, with responsibilities spanning troubleshooting, monitoring, and production support.
The candidate will work in a hybrid mode in Charlotte, NC, with three days in the office, and may be open to remote for the right fit.
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This position is listed as full time and able to be worked remotely.