Experienced professionals will find a full-time opportunity as a Cloud Contact Center Product Owner, responsible for backlog ownership, prioritization, and delivery planning for cloud-based contact center capabilities while working remotely. Key responsibilities Own and maintain the Contact Center cloud/data platform backlog, ensuring a continuous pipeline of implementation-ready work Translate business demand into actionable user stories and facilitate cross-enterprise prioritization and stakeholder management Lead Program Increment (PI) Planning activities, coordinating dependency management and Agile delivery across multiple teams Required qualifications 5+ years of experience as a Product Owner or in Agile Product Delivery, with 3+ years supporting cloud-based technology platforms Expertise in backlog ownership and grooming, with the ability to independently write implementation-ready user stories Experience leading PI Planning and quarterly planning events within a scaled Agile framework Knowledge of CCaaS/contact center technology and cloud platforms such as Google Cloud Platform, AWS, or Azure Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field, or equivalent experience
Cloud Contact Center Product Owner in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.