Clinician Support Agent - Remote

Clinician Support Agent - Contract - Remote US

Looking to play a key role in connecting technicians and healthcare professionals to support better patient outcomes?

Proclinical is seeking a Clinician Support Agent to provide essential communication and support between cardiac technicians and external healthcare accounts, including hospitals and clinicians.

Primary Responsibilities:

This role focuses on ensuring effective communication of ECG abnormalities, managing clinical case information, and maintaining compliance with healthcare standards.

Skills & Requirements:

• Proficiency in medical terminology and prior experience in a healthcare environment, preferably with EKG interpretation.
• Technical skills in case management systems, CRM tools, and Microsoft Office applications (Outlook, Teams, Word).
• Strong verbal and written communication skills.
• Ability to adapt to a fast-paced, growth-oriented environment.
• Customer-focused mindset with professionalism in challenging situations.
• Independent thinking, sound judgment, and solution-oriented approach.
• Motivated, engaged, and committed to delivering high-quality outcomes.
• Positive attitude and ability to work collaboratively as part of a team.

The Clinician Support Agent's responsibilities will be:

• Serve as the primary point of contact between cardiac technicians and external accounts.
• Communicate ECG abnormalities following physician notification protocols and notify clinical personnel as required.
• Perform follow-ups to gather additional clinical information, such as pacemaker settings and clinician contact details.
• Utilize case management systems to respond, act, and update case statuses effectively.
• Verify and process notification criteria, ensuring completeness of reports.
• Foster collaboration with internal teams and external customers, including hospitals and clinicians.
• Meet or exceed performance metrics related to productivity and case quality.
• Adhere to HIPAA guidelines and Good Clinical Practices.
• Maintain compliance with job-specific proficiency requirements.
• Undertake additional duties as assigned.

Compensation:

• $18 to $21 per hour.

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