Clinical Systems Analyst

• Service Excellence

Get To Know Summit Pacific Medical Center:

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider.

To learn more about Summit Pacific, visit

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

Pay Range (depending On Experience):

$34.30 - $51.45

Job Summary

Clinical and technical liaison to nursing, medical staff and other patient care areas to coordinate and optimize aspects of planning, design, development, implementation, maintenance, and evaluation of clinical information systems. This position will be responsible for analyzing complex clinical operations and structure processes to facilitate decision making regarding clinical systems. Utilizing the knowledge and skills of clinical practice to determine and design information processes and ensuring information systems are consistent with professional standards of practice. Helps to identify, evaluate, and assess clinical information systems and develop recommendations on the impact of integration with existing workflows.

This is a fully on-site position. Candidates must be able to work on-site at our facility. Remote and hybrid work arrangements are not available for this role.

Job Duties And Responsibilities

• Coaches, mentors, and provide one-on-one at the elbow support for members of the clinical team in gaining and maintaining competency in use of the Electronic Health Record (EHR).
• Serves as Tier 1 Informatics ticket support. Actively monitoring, triaging, troubleshooting, assigning, and resolving internal tickets. Escalating to host site, when appropriate.
• Develops training materials, job aids, and documentation for end users as needed or in support of colleague work efforts. Assists in maintaining caregiver facing data repository.
• Support Informatics project manager, acting as SME, providing regular updates and notification of risks or issues. Assists in gathering pre/post KPI data.
• Identifies and implements applications or workflow process improvements that assist staff in assimilating information technology into their daily practice
• Advocates for patients’ needs and rights pertaining to the healthcare system’s clinical information systems including issues of confidentiality of medical information
• Educates clinicians and patients across the enterprise regarding the use of the EHR and associate best practices
• Assists and supports end users with problems, questions or projects related to the EHR

Staff Member Responsibilities

• Adaptability and Change Management

Demonstrates adaptability in a dynamic work environment by asking clarifying questions and providing constructive, respectful feedback and input.

Senior-Level Expectations:

• Demonstrates flexibility and positively responds to changing priorities, processes, and organizational needs.
• Relationship Building and Collaboration

Maintains effective working relationships with supervisors, colleagues, and other team members through professional communication and collaboration.

Senior-Level Expectations:

• Builds and sustains productive relationships across departments and throughout the organization.
• Service Excellence

Consistently delivers a level of service that meets Summit Pacific Medical Center (SPMC) standards for patients, customers, and co-workers.

Senior-Level Expectations:

• Anticipates the needs of others and responds proactively.
• Goes above and beyond to provide exceptional service and support.

Learning and Professional Development

• Participates in ongoing training, professional development, and competency-building activities to maintain and enhance job performance.

Assists in the training, development, and mentoring of others.

• Effective Work Practices

Performs job duties in accordance with SPMC expectations for quality, accuracy, productivity, and timeliness. Demonstrates the ability to reprioritize and adjust focus as necessary to achieve expected outcomes.

Senior-Level Expectations:

• Demonstrates initiative and successfully performs advanced job functions.
• Monitors workload effectively and prioritizes responsibilities to achieve desired results.

Teamwork and Engagement

• Actively participates in team activities and contributes to a positive, collaborative work environment. Welcomes and supports new team members.

Assists with onboarding, orientation, and acclimation of new team members.

Senior-Level Expectations:

• Trust, Respect, and Professional Conduct

Treats others with courtesy, dignity, and respect. Maintains professionalism by avoiding gossip, triangulation, and behaviors that undermine trust.

Demonstrates respect and professionalism, particularly in challenging situations.

Addresses and redirects behaviors that negatively impact team trust and workplace culture.

Senior-Level Expectations:

• Support of SPMC Mission, Vision, and Values

Develops an understanding of the department’s contribution to the organization's mission, vision, and strategic objectives. Participates in departmental initiatives, strategies, and tactical efforts.

Provides thoughtful and constructive input into strategic planning efforts.

Takes initiative to support and execute departmental and organizational tactics.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, all employees are expected to support the Summit Pacific Medical Center mission, vision and values; comply with SPMC policies and procedures; and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times.

Required Education And Experience

1-3 years of experience in a clinical setting.

Experience with teaching or training on new information systems.

Preferred Education And Experience

Associate degree or certification in clinical discipline (e.g., nursing, medical assistant, surgery technician, pharmacy technician), information technology, business administration, or a related healthcare field is preferred.

Health Information System Experience Strongly Desired Required Licenses,

Certifications and/or Registrations Epic certification required within 1 year of hire date.

Required Knowledge, Skills, Abilities

• Demonstrated ability to work independently on projects and coordinate with clinical and I.T. stakeholders
• Ability to be self-directed, collaborative, to accelerate appropriately, to communicate clearly, and to learn quickly with strong attention to detail
• Ability to deliver one-on-one training and group training
• Ability to effectively communicate with staff, managers, and providers
• Ability to handle multiple projects and tasks
• Ability to remain professional and exhibit spirit of helpfulness
• Ability to follow HIPAA policies to maintain the privacy and security of patient information

Physical Requirements

• Lifting < 10lbs: Occasional (10-30% of the time)
• Lifting 10-35lbs: Seldom (1-10% of the time)
• Lifting > 35lbs: Seldom (1-10% of the time)
• Carrying < 10lbs: Occasional (10-30% of the time)
• Carrying 10-35lbs: Seldom (1-10% of the time)